The Official Airport Assistance Network of the World Airports
The Official Airport Assistance Network of the World Airports
At FLR airport, we present AirportAssist, which has dedicated fast-track access through security for our guests. We do this to get you past the queues at very busy times. We have designed this service to bring you a more predictable and better airport experience, especially during the morning and evening rush. Our team will guide you the full way through the fastest available passage, also we will take care of any procedures that may hold you up. This service is perfect for passengers with tight itineraries or those who prefer a stress-free, smooth airport flow. With the fast track at FLR, every moment of your travel is made more comfortable and stress-free.
AirportAssist's Meet & Greet service at FLR presents a personalized welcome to our passengers as soon as they touch down. At the aircraft gate, our team will meet you, help out at immigration when we can, and see you through to your baggage claim and out to ground transport. We also do this for travellers who are new to Italian airports and for those who just prefer a guided experience. We put together this service for business travellers, families, and the elderly, which we find very valuable. We aim to make your introduction to Florence a smooth, relaxing and well-cared-for experience.
Although small in scale, at Florence Airport, AirportAssist has arranged access to our partner lounges, which we think you will find very inviting. We have taken care of the whole reservation process so you may enjoy the break from the airport environment. Our teams go the extra mile to see that you have a pleasant stay, which also includes before and after your flight. We are proud to present very high standards of service in all our lounges, which we hope you will find very peaceful. Also very useful during delays or early arrivals when you may require a private setting for work or relaxation. We’ve got you covered.
VIP Airport Services at FLR, which we have designed to take your travel experience to the next level with our discreet service, personal attention, and exclusive airport support. We handle check-in, we guide you through security at speed and see to your baggage while we keep to your schedule. We find this especially useful for diplomat travellers, executives, celebrities or really any passenger who wants a quick and unnoticeable passage through the airport. We pay attention to every detail from the gate to the terminal.
Families, elderly passengers, and travellers requiring mobility support benefit from AirportAssist’s tailored assistance throughout FLR. From stroller handling to priority lanes and wheelchair coordination, our services are designed to reduce the stress of navigating a busy terminal. Our trained team ensures comfort during every step: Check-in, security, boarding and arrival. For families with young children, we provide support that allows parents to travel more peacefully. We have but a single aim to make Florence Airport a welcoming, safe and easy environment for all.
Airport Assist, we have dependability in our baggage and porter services at FLR, which is great for passengers with heavy luggage or many bags. Our porters will meet you at the curb or within the terminal to help out at check-in, baggage claim or during transit. We take the stress out of that, which may include navigating queues with bags. Also, which is true for travellers with mobility issues or large families, we make your trip easier. At FLR, our baggage team is with you every step of the way from start to finish.
For travellers connecting through Florence Airport, AirportAssist helps navigate the terminal’s compact layout with speed and clarity. Our staff guides you between gates, ensuring you meet tight connection times without confusion. We handle boarding information, gate changes, and any procedural requirements so your transfer feels seamless. This service is ideal for international travellers unfamiliar with FLR’s processes or those moving between airlines. With transit assistance, your connection in Florence becomes smooth, efficient, and worry-free.
Florence Airport runs one main terminal, which is for both check-in and exit; this does, at times, get busy during peak hours. We recommend you familiarise yourself with the layout, which in turn will reduce your stress levels when you are transiting. While signage is good, we also suggest you use AirportAssist, which will save you extra time. Also, since the walkways are short, most of the connections are very doable. That said, we still suggest you allow 60 to 90 minutes for a smooth transition.
Morning hours (07:00-10:00 are the busiest time, which sees most European flights take off. We have fast-track security, which reduces wait times and also brings in that element of predictability. If you travel during holidays or at weekends, this service will put you ahead of the delay game. For business travellers and in the case of short layovers, Fast Track is very useful.
At present, Florence Airport has a small number of lounges, but what they lack in quantity they make up for in peace, which is hard to come by in such settings. We do report that they have snacks, drinks, workspaces and charge points. For the travellers who have a long layover or are in need of a productive environment, this is the place to go to regroup. Lounge access also helps maintain privacy. Pre-booking through AirportAssist ensures immediate entry.
Most flights from FLR are Schengen routes, simplifying immigration requirements for departures and arrivals. Still, queues can form during tourist season. Fast-track services help avoid these lines entirely. Always check your visa category before travelling - updated info is available on https://vistoperitalia.esteri.it/. AirportAssist handles all guidance if you’re unsure.
FLR offers free Wi-Fi throughout the terminal, though speed varies during peak use. Visitors needing stable connectivity can purchase Italian SIM cards from nearby kiosks or vending machines. AirportAssist can guide you to the right provider depending on your stay duration. Short-term visitors often prefer e-SIM options for convenience. Keep your device ready for QR setup.
If you have limited time between connections at your airport of departure, check with your airline that they will transit and check in your luggage all the way through to your final destination. At Florence Airport, during peak arrival times, the baggage claim areas may be very busy. Our porters can assist with reclaim and recheck for smoother transfers. Avoid leaving the secure area unless necessary for airline procedures. Always monitor baggage display screens for updates.
FLR does not have an on-terminal hotel, but many are a short taxi or tram ride away. For those wanting a break without the trouble of leaving the airport, we have 24/7 seating areas, which are very bare bones. The popular choice for transit passengers is the Novotel Firenze Nord. At our discretion, we can also arrange for you to be picked up from nearby hotels. Book in advance to secure a room during peak season.
Due to FLR’s small size, gate changes occur frequently, especially during busy travel days. Always check in on displays or ask staff at AirportAssist for the latest info. Flights that are delayed often cause issues with other flights, so include some buffer time in your connection plans. The lounge is also a great place for updates. Have your boarding passes with you at all times for a quick scan.
FLR has play areas for little ones, cosy coffee shops which are cozy, and boutique shops for everyone. Also, for grown-ups, we have Tuscany’s best products on display and a quiet place to enjoy a coffee. Elderly travellers often appreciate the short walking distances and seating availability. AirportAssist ensures accessible assistance wherever needed. The airport’s human-scale design makes it a pleasant stopover for families.
For Schengen connections, we have that go from 60 to 75 minutes and outside of that, for non-Schengen, which should be over 90 minutes. Also note that very busy days may see that time increase, especially during the summer. AirportAssist reduces connection time stress by offering escort services and fast-track, where applicable. If you have a few hours to spare, consider heading to Florence city centre-it’s just minutes away. Always monitor airline advisories.
